Renting a car in the UAE is a convenient way to explore its cities, but accidents can happen unexpectedly. Whether it’s a minor dent or a major collision knowing the rental car accident procedure in the UAE can help you handle the situation easily, avoid legal troubles, and ensure your safety.
Here’s a guide on what to do if your rental car is involved in an accident in the UAE.
Immediate Steps to Take After a Rental Car Accident
1. Stay Calm and Ensure Your Safety:
The first and most important step is to stay calm. Panicking at that time can make the situation worse. If possible, move to a safe spot away from traffic. Check yourself and others for injuries. If there are injuries, call emergency services at 999 for medical help or If it’s a minor accident, turn on your hazard lights and stay in your car until it’s safe to exit.
Many roads in Dubai and Abu Dhabi have high-speed limits. Stopping in the middle of road after an accident can increase the risk of another crash. Always move to a safe place if you can.
2. Call the Police Immediately – It’s Mandatory in UAE
Unlike some countries where minor accidents can be settled privately in the UAE, all accidents must be reported to the police, even if it’s just a small dent. Call 999 and provide details of the accident. Police will arrive and assess the situation. They will issue a police report which is mandatory for insurance claims.
The UAE traffic police issue three types of reports:
- Green Report: You are not at fault
- Red Report: You are at fault
- White Report: There’s no fault assigned
This police report is mandatory for processing insurance claims and informing your rental company. Read more about UAE traffic laws here
3. Document the Accident Scene:
Before moving your vehicle, take clear pictures of the damaged cars from different angles, license plated of all vehicles involved, road conditions and any skid marks, any visible injuries. You may also record a video explaining what happened. This will be helpful when filing an insurance claim.
Pro Tip: If there are witnesses around, ask for their contact information. Their statements may be useful later.
4. Contact Your Rental Car Company:
once police have issued a report, call your rental car company immediately. Provide them information with a police report number, share pictures of accidents, follow their instructions on what to do next.
Most companies, including Imperium Rentals have a 24/7 support team that will guide you on what to do next
5. Arrange for a Replacement Car:
If your rental car is undrivable, your rental company will send a tow truck or arrange for a replacement car. If you need a new rental, most companies provide same-day replacements so you can continue your travel without further delays.
Need a Replacement Car after an accident, contact Imperium Car Rentals for fast service.
6. Follow Up on the Insurance Claim:
If the accident was not your fault, your rental company and or insurance provider will handle the claim. However, if you are responsible you may be required to cover some or all of the repair costs. Along with these, make sure to keep copies of police report, track all emails and conversations with your rental provider, and ask them about additional charges.
FAQs:
1. What should I do if the accident is minor?
Even for minor accidents, you must report the incident to the police and obtain a police report. Without it, you may not be able to claim insurance or get assistance from your rental company.
2. Who pays for the damages after an accident?
If the accident was not your fault, the other driver’s insurance will cover damages. If you are at fault, you may have to pay for it unless your rental insurance covers it.
3. Can I drive the rental car after a minor accident?
After reporting the accident and obtaining the police report, contact your rental company. They will assess the situation and advise whether you can continue using the vehicle or if a replacement is necessary.
4. What happens if I don’t report the accident to the police?
Failing to report an accident to police in the UAE can result in fines and complications with insurance claims. The police report is a mandatory document for processing any claims or repairs.
Final thoughts:
Accidents can be stressful, but knowing the rental car accident procedure in the UAE makes it easier to handle the situation. Always remember to stay calm, inform your rental company, follow the legal steps, and notify Imperium Rentals immediately for assistance.
If you’re looking for a reliable and insured rental car in the UAE, Imperium Rentals offers a wide range of vehicles, 24/7 customer support, and full insurance options to give you complete peace of mind.
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